Terms of Service

3.1. Minimum and Maximum Pricing

• Service prices must fall within the minimum and maximum ranges displayed on the Platform.
• Service Providers agree to adhere to this pricing structure.
• Any deviation from the stated price range requires prior approval from No.1 Service.

3.2. Additional Charges During Service

• Additional charges may apply during a service visit for the following:
  • Gas filling: If required, the cost of refrigerant gas will be added to the final price.
  • Spare parts: If replacement parts are needed, the cost of the spare parts will be added to the invoice.
  • Replacement services: Charges for replacing components or parts of the air conditioner will be reflected in the final price.
• Users will be notified of these additional charges before proceeding with the service.

3.3. Poor Workmanship

• If a service provider's workmanship results in issues such as excessive noise or unwanted smells from the air conditioner after service, this will be considered poor workmanship.
• Service Providers must address and rectify these issues within 30 days at no additional cost to the User.
• Failure to do so may result in penalties, including a reduction in ratings or termination from the platform.

3.4. Discounts for Multiple Services at the Same Location

• When a User orders more than one service at the same location (e.g., multiple air conditioners), they will receive a discount of 3,000 kyats per unit.
• The discount applies to each additional unit or service booked at the same time and location, as long as the services are ordered in the same transaction.

4.1. Uniform Deposit Policy

• Service Providers must pay a 15,000 kyats deposit for the No.1 Service uniform.
• The deposit will be refunded upon return of the uniform, provided it is in good condition.
• Uniforms returned in damaged or unusable condition may result in a partial or full deduction from the deposit.

4.2. Wallet Management

• Service Providers must maintain a minimum wallet balance of 10,000 kyats on the Platform to accept jobs.
• If a Service Provider's wallet balance falls below this threshold, they must top up within 30 minutes to continue accepting jobs.
• Failure to top up within the stipulated time may result in suspension from receiving new job assignments.

4.3. Withdrawal Policy

• Service Providers can withdraw funds from their wallet to their designated bank account.
• Bank Charges: Any withdrawal-related fees imposed by the bank will be borne by the Service Provider.
• Tax Obligations:
  • Personal Income Tax: Service Providers are solely responsible for calculating, reporting, and paying any personal income tax resulting from their earnings.
  • Company Income Tax: If operating as a company, Service Providers are responsible for adhering to all applicable corporate tax regulations.

4.4. Required Bank Account

• Service Providers must open a bank account with a financial institution that cooperates with No.1 Service.
• Payments from the Platform, including service fees and wallet withdrawals, will only be processed to these authorized bank accounts.

4.5. Verification and Documentation

• Service Providers must undergo a verification process conducted by No.1 Service. This includes submitting:
  • A valid identification document (e.g., National ID card, passport).
  • Household registration for proof of residency.
  • Work certifications or proof of qualifications relevant to air conditioner services.
  • If operating as a company or shop, relevant business registration and certification documents must also be provided.
• No.1 Service reserves the right to deny or terminate the registration of any Service Provider who fails to meet these requirements.

4.6. Appearance and Uniform Requirement

• Service Providers are required to wear the No.1 Service uniform at all times during service appointments.
• Failure to wear the uniform may result in penalties, including warnings, reduced ratings, or suspension from the Platform.

4.7. Follow-Up Services within 30 Days warranty

• Service Providers must address any issues related to their work reported by the User within 30 days of service completion, free of charge, provided the issue is due to:
  • Poor workmanship.
  • Use of faulty materials or components.

4.8. User Responsibility

If the issue arises due to User negligence, misuse, or external factors (e.g., power surges), the Service Provider may charge a fee for the follow-up service.

4.9. Timeliness and Professionalism

Service Providers must arrive on time for scheduled appointments and complete services in a professional and timely manner.

4.10. Compliance with Rules and Regulations

• Service Providers must comply with all Platform policies, rules, and regulations.
• Violations may result in penalties, including warnings, suspension, or termination of the Service Provider's account.

4.11. Termination of Service Providers

• No.1 Service reserves the right to terminate a Service Provider's account without prior notice if the Service Provider:
  • Repeatedly fails to adhere to Platform policies, rules, or regulations.
  • Engages in unprofessional behavior, such as repeated lateness, providing substandard services, or causing damage to User property.
  • Fails to wear the required uniform during service appointments.
  • Violates applicable laws or engages in fraudulent activities.

4.12. Cleanliness and Tidy Up

• Service Providers are required to tidy up the area where they perform the service once the job is completed.
  • This includes disposing of any waste, cleaning up tools, and ensuring that the work environment is left in a neat and orderly condition.
• Failure to comply with this requirement may result in penalties, including a reduction in ratings or suspension from the Platform.

5.1. Late Appointments

• Service Providers arriving more than 30 minutes late without notice may face penalties, including:
  • Cancellation of the appointment by the User without fees.
  • Deduction of ratings or imposition of Platform penalties.

5.2. Rescheduling

Users or Service Providers can reschedule appointments through the Platform at least 24 hours in advance. Late rescheduling may incur a fee.

6.1. Service Provider Responsibility

• Service Providers are responsible for any damage or loss to the User's property caused during the performance of services.
• They must:
  • Notify the User and the Platform immediately.
  • Repair or replace damaged items at their expense, subject to investigation.

6.2. Reporting Procedure

Users must report damages within 24 hours of service completion to [insert contact details].

7.1. Payment Methods

Payments are processed securely through the Platform's payment gateway.

7.2. Refunds

Refund eligibility depends on the nature of the issue and is subject to No.1 Service's review.

7.3. Disputes

Payment-related disputes must be raised within 7 days of the transaction for resolution.

8.1. Customer and Service Provider Disputes

• In the event of a dispute between a User and a Service Provider, No.1 Service's authorized representative will review the case and make a final decision.
• All parties agree that No.1 Service's decision is final and binding.

8.2. Evidence Submission

Both parties must provide relevant evidence to support their claims.

9.1. Platform Role

No.1 Service is not liable for the quality, outcomes, or consequences of services provided by Service Providers.

9.2. Indirect Damages

No.1 Service is not responsible for indirect, incidental, or consequential damages.

11.1. Disclosure of Data to Authorities

• In the event that a User, Service Provider, or third party contacts law enforcement (e.g., police) regarding a matter involving the use of the Platform, No.1 Service is authorized to:
  • Provide relevant data, including but not limited to, contact information, service details, transaction history, and communication records, to law enforcement or government authorities when requested.
  • Offer translation or assistance to law enforcement to clarify and provide accurate data as necessary.

11.2. Notification of Disclosure

While No.1 Service will strive to notify the concerned parties before disclosing data, such notification may not always be possible if it impedes an ongoing investigation or legal requirement.

11.3. Compliance with Legal Obligations

By agreeing to these Terms, all Users and Service Providers consent to the sharing of data with law enforcement agencies when required by law or to resolve disputes involving criminal activity or legal matters.

This ensures transparency and compliance with legal obligations while safeguarding the integrity of the Platform.